111vip FAQ — All Your Questions Answered

Yes. You must be at least 18 years old to register and play on 111vip. This is a strict requirement and applies to all games on the platform. 111vip takes responsible gaming seriously and reserves the right to verify the age of any player at any time. Accounts found to belong to underage players will be closed immediately and any balance returned.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You'll receive a verification code via SMS. Enter the code, set a new password, and you're back in. If you don't receive the SMS within two minutes, check that you entered the correct number and try again. Still stuck? Contact support at [email protected].

No. Each player is allowed one account only. Creating multiple accounts is a violation of 111vip's Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate account, contact support immediately to have it resolved without penalty.

To update your registered mobile number or other account details, log in and go to your account settings. Some changes — like updating your mobile number — require identity verification for security reasons. If you're unable to make the change yourself, contact the 111vip support team via live chat or email and they'll assist you directly.

111vip accepts deposits in BDT via the following mobile wallets:

• bKash
• Nagad
• Rocket (DBBL Mobile Banking)

All transactions are processed in Bangladeshi Taka (BDT). There is no need for a bank account or credit card. Simply use the mobile wallet you already have on your phone.

The minimum deposit on 111vip is 100 BDT. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Most players deposit between 200 and 1,000 BDT per session, which is more than enough to enjoy all 111vip games comfortably.

Deposits via bKash and Nagad are credited to your 111vip balance almost instantly — usually within 30 seconds. During peak hours there may be a slight delay of up to 2–3 minutes. If your deposit hasn't appeared after 5 minutes, check that the transaction was completed successfully in your mobile wallet app, then contact 111vip support with the transaction reference number.

111vip does not charge any fees for deposits. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. These are typically very small — usually under 1.5% of the transaction amount. Check your wallet app for the exact fee before confirming the transfer.

First, confirm the transaction was successful in your bKash or Nagad app — look for a confirmation SMS or transaction history entry. If the transaction shows as completed but your 111vip balance hasn't updated after 10 minutes, contact support at [email protected] with:

• Your 111vip username or registered mobile number
• The transaction reference number from your wallet app
• The amount and time of the deposit

The support team will trace the payment and credit your account manually if needed.

Log in to your 111vip account, go to the Withdraw section, enter the amount you want to withdraw, and select your preferred mobile wallet (bKash, Nagad, or Rocket). Confirm the withdrawal and the funds will be sent directly to your wallet. Make sure the mobile number linked to your wallet matches the one registered on your 111vip account.

Most 111vip withdrawals to bKash and Nagad are processed within 5–15 minutes. During busy periods, processing can take up to 1 hour. Withdrawals are not processed between 2:00 AM and 6:00 AM (Bangladesh time) — requests submitted during this window will be processed first thing in the morning. If your withdrawal hasn't arrived after 2 hours, contact support.

The minimum withdrawal amount on 111vip is 200 BDT. There is no maximum withdrawal limit for standard accounts, though large withdrawals may be processed in batches or require additional verification. There are no withdrawal fees for mobile wallet payouts in BDT.

Withdrawals can be rejected for several reasons:

• The mobile wallet number doesn't match your registered account number
• You have an active bonus with unmet wagering requirements
• Your account requires identity verification
• The withdrawal amount is below the minimum threshold

Check your account notifications for the specific reason. If you're unsure, contact support and they'll explain exactly what's needed to complete your withdrawal.

111vip currently offers seven games:

• Monster Crash — crash game with multipliers
• Kalaka Bingo — multiplayer bingo with prize pools
• Tower — skill-based tile-picking game
• Lottery — daily number draw in BDT
• Teen Patti Joker — three-card game with wild Joker
• EVO Live — live dealer casino (Baccarat, Roulette, Blackjack)
• Panda Dragon Boat — festival-themed boat racing game

All games are available on both the website and the 111vip app.

Monster Crash is a crash-style game where a multiplier starts at 1x and climbs higher each second. You place your bet before the round starts, then watch the multiplier rise. You can cash out at any point to lock in your winnings — for example, cashing out at 3x triples your bet. If you don't cash out before the monster crashes the round, you lose your bet. You can also set an auto-cashout target so the game cashes out automatically at your chosen multiplier.

All 111vip games use a certified Random Number Generator (RNG) to determine outcomes. The RNG is independently tested to ensure results are completely random and cannot be predicted or manipulated. EVO Live games use physical cards and wheels operated by real dealers, streamed live in HD. 111vip is committed to fair gaming and publishes RTP (Return to Player) information for all games in the game rules section.

Minimum bets vary by game:

• Monster Crash — 10 BDT
• Kalaka Bingo — 20 BDT per card
• Tower — 10 BDT
• Lottery — 5 BDT per ticket
• Teen Patti Joker — 20 BDT
• EVO Live — 50 BDT (varies by table)
• Panda Dragon Boat — 10 BDT

These are the lowest possible bets. You can always bet more depending on your balance and preference.

Yes — all 111vip games are fully optimised for mobile. You can play directly in your phone's browser without downloading anything. For the best experience, download the 111vip app from the App page. The app loads faster, uses less data, and sends you push notifications for game results and promotions. It works on Android and iOS devices.

New 111vip players receive a welcome bonus on their first deposit. The bonus is credited automatically to your account as soon as your first deposit is confirmed. The exact bonus amount and percentage may vary — check the promotions section after registering to see the current offer. Welcome bonuses can be used across all 111vip games.

Wagering requirements (also called rollover requirements) mean you need to bet a certain amount before you can withdraw bonus funds. For example, if you receive a 100 BDT bonus with a 10x wagering requirement, you need to place bets totalling 1,000 BDT before the bonus converts to withdrawable cash. Your progress towards the wagering requirement is shown in your account dashboard. All 111vip games contribute towards wagering requirements, though contribution percentages may vary by game.

Yes. 111vip regularly runs promotions for existing players including reload bonuses on subsequent deposits, cashback offers on losses, game-specific tournaments, and seasonal promotions. Log in to your account and check the Promotions section to see what's currently available. Promotions are updated regularly, so it's worth checking back often.

Most bonuses are credited automatically within a few minutes of qualifying. If your bonus hasn't appeared after 15 minutes, first check that you met all the conditions (minimum deposit amount, correct payment method, etc.). If everything looks correct, contact support at [email protected] with your account details and deposit reference. The team will investigate and credit the bonus manually if it was missed.

111vip uses 256-bit SSL encryption on all pages and transactions — the same standard used by major banks. Your password is stored as a one-way hash and is never visible to anyone, including 111vip staff. All payment transactions go through secure, encrypted channels. 111vip will never ask for your password via email, SMS, or live chat. If you receive such a request, it is a phishing attempt — report it immediately.

111vip provides several tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly deposit caps
• Session time reminders — get notified when you've been playing for a set period
• Loss limits — cap how much you can lose in a given period
• Self-exclusion — temporarily or permanently close your account
• Reality checks — regular pop-ups showing your session time and net result

Visit the Responsible Gaming page to set up any of these tools.

If you suspect unauthorised access to your 111vip account, change your password immediately from the account settings page. Then contact support at [email protected] to report the incident. The security team can review your login history, lock the account while the investigation is underway, and help you secure it. Never share your password or OTP codes with anyone.

Visit the App page on the 111vip website and follow the download instructions for your device. The 111vip app is available for Android and iOS. On Android, you may need to allow installation from unknown sources in your phone settings — the App page has step-by-step instructions for this. The app is free to download and takes under a minute to install on most phones.

The app offers the same games, the same account, and the same balance as the website — they're fully synced. The main advantages of the app are faster loading times, lower data usage, push notifications for promotions and game results, and a smoother experience on smaller screens. Your login details are the same for both the app and the website.

You can reach the 111vip support team in two ways:

• Live Chat — available 24/7 directly from the website or app. Click the chat icon in the bottom corner of any page.
• Email — send your queryto [email protected] and expect a reply within 15–30 minutes during business hours.

Support is available in English and responds quickly to all account, payment, and game-related queries.

111vip customer support is available 24 hours a day, 7 days a week — including public holidays. Whether you have a deposit issue at midnight or a game question on a Friday afternoon, the team is always available via live chat. Email responses may take slightly longer outside of peak hours but are always answered within a few hours.